The possiblity of a refund is within 90 days after purchase. All refunds are on a case by case basis and determined in person with the firearm present.  Condition, amount of use, and reason for refund are considering factors. Refunds on customized firearms (sn#, fire/safe, colors, coatings, etc.) will be partial refunds and also a case by case basis. PFA5, PFA3, and PFA7 will never exceed $100 under the original purchase price. A PFA9 refund will never exceed under $200 of the original purchas price.  
If a  refund is authorized it will be returned to you by means of the original method of payment used durring the original purchase. A partial refund will be in cash.